Terms & Information
A warm welcome to all our customers to Monomak, and those just visiting our website.
Our stocked products, which can be delivered immediately, are available to buy directly from our webshop. Everything from plastic ribbons and wristbands, to horse and rabbit rosettes. In our webshop it is easiest, and quickest, for you as a customer, particularly as a private customer, to use card payments that are supported by a DIBS secure card payments system. For payments of products with your own print/logo, we will send an invoice for advance payment, when your product is manufactured, and ready for delivery.
Our prices: When you use the price ladder ‘the more you buy, the cheaper it is´ it is important to select ‘Price/amount´on the web site when ordering, to make sure you get the correct price. If you feel it seems difficult, please contact us for a price quote.
Price ladder rosettes: To get an accurate price total on rosettes, count together the total number of rosettes ; Luxury or Traditional, as you order. An example: if you buy 300 Luxury rosettes, but with different product numbers/colours, look in the price range for 200-399 pieces. If the total amount of Luxury rosettes is 500 however, look in the price range for 400-999, and so on. If you are unsure how to calculate the price, please feel welcome to contact us by telephone +468-410 281 01 or mail to monomak@monomak.se.
If your order is less than 25 Traditional or Luxury rosettes with your own print (in different colours/variations) there will be a start cost of 150 sek. If you need a text change on the tail for the Luxury rosettes, each change will cost 9,50 sek per piece, with an order of less than 300 rosettes. The standard cost for the rosettes would be 300 sek if we don’t have your logo, and order less than 300 rosettes. Once we have your logo, there is no extra charge.
All our prices are shown as automatically excluding tax in our web shop. If you are a private person, you have to include tax (25%). When you come to the ‘check out´you will see the total price with tax and postage. There you will also choose your delivery and payment method.
Payment
The most common way to pay is with an invoice for companies and associations, which will arrive with the products ordered. The payment should be made within 15 days, unless otherwise agreed. If payment is late, there will be a fee, with interest, as stated under law.
Card Payment We prefer that you only use this on our stock products, for example; plastic tape,silk ribbons without a print, rosettes. If you order products with your own print, we will invoice you with the delivery. We use a secure card payment system in our web shop, in collaboration with Textalk and Dibs.
If you are a private customer, or a new customer, in the case of smaller orders, we would prefer you to pay by card or pre-payment to our bank giro 893-0539. For foreign customers (including Scandinavia, Ibannummer og BIC(Swiftkode) for betaling: Ibannr: SE7450000000052271019532, BIC(Swift): ESSESESS. When we see the payment, we will send the products.
Order confirmation/Receipt
When you have made your order, we will automatically send you an order confirmation to the email address you have given us. Save the confirmation until you have received your order. Should anything be wrong with your order, or if we have any queries, we will contact you promptly.
If you do not receive an order confirmation from us within an hour, please check that your email address given to us is correct, or that the email has not accidentally landed in your ‘trash´mail box. Otherwise, please contact us by telephone or mail.
Delivery/Shipping
Delivery of our stocked products such as horse and rabbit rosettes, plastic tape, ribbons without print, clipboards, entrance bands without print, etc, will be sent to you within 2-5 working days. Specially ordered products take 2-6 weeks depending on which product it is. If you can’t find the delivery time under each article, please contact us for more information. If you need items urgently, we will be happy to fix this for you - contact us!
With delivery of our parcels, we use UPS to deliver to your door or Swedish postal service. If you are not home, they will try a second delivery or you have to pick it up. For all of our orders, the shipping costs will be according to the Post list for business packages.
For purchases from another European country, please select your country in the ‘check out´, and whether it would be a letter or a package within Europe. This will automatically give you the correct shipping costs.
If you buy from our web shop, you will be given the shipping costs when you put your products in the Basket, and fill in your details. The weight of the product decides the shipping cost. For example, 5 plastic tape rolls of 75m, cost 48:- in shipping excluding tax in Sweden (60.- including tax). When ordering smaller shipments, the order will be sent in an envelope, and thus only the cost of the stamp included.
Open purchase and cancellation rights
An order with your own logo or special colour/design cannot be returned. As a private customer, you have 14 days to keep the product that you have bought from our web shop, in accordance with the Distance Selling Act. You will be able to get the entire purchase price back, but you are responsible for the shipping cost. Repayment of the order purchase will be obtained after the product has been returned satisfactorily. Please contact us before returning an item.
Product information on our website
We try, as best we can, to always update our information, prices and detailed descriptions on our website. If you find any mistakes, then please feel free to contact us. If we notice that there is something wrong with the product you have ordered, we will contact you as soon as possible , if it affects the order.
We would like to stress that all the images and content on our website are not permitted to be used or copied, under the Copyright and Trademark Law.
Privacy
We treat all personal information in accordance with Swedish Law and the Personal Data Act (1998:204), PUL. Under this law, we must ask you to agree that we process and store information about you in our database. When you shop with monomak.se you confirm this consent.
Contact Monomak
We have a web shop to make things easier for you, the customer. However, we love to have any contact with our customers, and will be happy to answer any questions or queries you may have - please ring or mail us!
Telephone: +46 8-410 281 01
Mail: monomak@monomak.se
A warm welcome to you, our customer at Monomak,
With best wishes
Jessica Hurtsén, VD